REfreshing Homes Privacy Policy
Last Updated: June 14, 2026
Welcome to Refreshing Homes - The Property Developer's Architect. This website is owned and operated by Refreshing Homes Pty Ltd (ABN: 81609023734), who acts as the data controller of your personal data.
We are committed to protecting your privacy and handling your personal information in an open and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Please read this Privacy Policy carefully before using our website or submitting any personal information to us.
1. Personal Information We Collect
We collect two types of information when you interact with our website:
Automatically-Collected Information ("Device Information"): When you visit our website, we automatically collect certain information about your device, including your web browser, anonymized IP address, time zone, and details of some cookies installed on your device. As you browse, we also collect information about the specific web pages you view, what websites or search terms referred you to us, and how you interact with the site.
Information You Provide Voluntarily ("Personal Information"): If you choose to contact us, sign up for a newsletter, or fill out an inquiry form, we may collect information including, but not limited to, your First Name, Last Name, Email Address, Phone Number, City of Residence, and Organization Name.
2. Use of Google Analytics 4 (Website Tracking)
We use Google Analytics 4 (GA4) to monitor and analyze web traffic. This tool automatically tracks user behavior and sets cookies to collect standard internet log and visitor activity data in an anonymous form.
We use this data solely to understand how visitors interact with our website and to improve our services. No personally identifiable information is linked to this analytics data.
Opting Out: Because we respect your privacy, you can browse our site anonymously. If you wish to completely opt-out of being tracked by Google Analytics across our website and all other websites on the internet, you can download and install the official Google Analytics Opt-out Browser Add-on.
3. Why We Collect and Use Your Data
We collect and use your data for the following clear business purposes:
To operate, maintain, and secure our website.
To analyze website performance and generate statistical, non-identifiable usage reports.
To respond directly to your queries, emails, or project inquiries sent via our forms.
To send you our newsletter or industry updates, if you have explicitly requested them.
We only collect personal data that is reasonably necessary for us to carry out our professional functions as a property development architecture firm.
4. How We Hold and Secure Your Data
We store your personal data securely using industry-standard administrative, technical, and physical safeguards. This includes hosting data on secure servers and utilizing access controls to protect against unauthorized access, loss, misuse, modification, or disclosure.
While we take reasonable steps to secure your information, please note that no data transmission over the internet or wireless network can be guaranteed 100% secure.
5. Overseas Disclosure of Data
We may disclose your personal or device information to third-party technology providers located outside of Australia. For example, website analytics data captured by Google Analytics 4 is securely transmitted and stored on Google’s servers, which are located in the United States and other global locations. By using our website, you consent to this overseas data transfer.
6. Automated Decision-Making
In compliance with Australian law, we declare that Refreshing Homes Pty Ltd does not use automated decision-making processes, artificial intelligence systems, or algorithmic profiling to make decisions that significantly affect your legal rights, financial eligibility, or interests.
7. Links to Third-Party Websites
Our website may contain links to external websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of third parties. We encourage you to read the privacy statements of any external website you visit.
8. Your Rights Under Australian Law
If you are an Australian resident, you have the following clear rights under the Privacy Act 1988:
The Right to Access: You may request a copy of the personal information we hold about you at any time.
The Right to Correction: If you believe any information we hold about you is inaccurate, out of date, or incomplete, you have the right to request that we correct it.
The Right to Anonymity: Where practical, you have the option of interacting with us anonymously or using a pseudonym (for example, making a general website inquiry).
To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe (typically within 30 days).
9. Privacy Complaints
If you have any concerns or wish to lodge a complaint about how we have handled your personal information, please email us directly at information@refreshinghomes.com.au. We take all complaints seriously and will work with you to resolve the matter promptly.
If you are not satisfied with our internal response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.
10. Contact Information
If you have any questions regarding this Privacy Policy or how your personal information is managed, please contact us at: